Easy to use Omnichannel Cloud Contact Center

One Cloud Solution for all Customer Contacts

Omnichannel

Phone, SMS, Email, Web, Mobile, Social – it does not matter. Whatever channel your customers prefer, with our Cloud Contact Center, you can manage them. Let your customers choose their preferred method of communication.

Center of all interactions

The Interaction Center is the core of the Cloud Contact Center. Answer a phone call, reply to a ticket, manage a live chat, or reply to an SMS. Do it from the Interaction Center with ease, all in one place.

Easy to set up, manage, and use

DataKnowl's Cloud Contact Center features have been designed to be simple to use, revolutionizing the contact center concept, from an enterprise-only complex tool to a tool suitable for businesses of all sizes.

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Your customers are the most important piece of the puzzle. Revolutionize the way you engage with them, on a channel of their preference. With Contact you can manage phone calls, thanks a scalable Interaction Center feature, manage, reply and track request thanks to the complete ticket system, or engage live with a customer thanks to the live chat feature as well.

Customers like to reach you by SMS, social media, chat platforms or new home devices like Alexa. No problem, with DataKnowl, you can engage with your customer on any supported channel, from one interface.

Stop buying, configuring and maintaining tons of software to manage different channels. With DataKnowl Contact, all you have to do is set up one simple account, and you are ready to go and manage the new era of conversation. It is easy, fast and much cheaper!

DataKnowl is highly scalable, from small businesses to huge enterprises, our Plans provide the scalability you need. From an independent entrepreneur managing calls from customers, to complex multi-team, distributed, omni-channels customer care departments, our plans adapt to your needs. Grow and improve your customer service with DataKnowl!

Omnichannel Interactions

Build stronger and lasting relationships by interacting with your customers on their favorite contact channel (Voice, Email, SMS, etc.).

Make the customer experience easier, satisfying, and more effective by leaving the customer the choice of the channel and the ways in which to contact you.

The omnichannel experience is also for your agents, who from a single point, the Interaction Center, can manage interactions on multiple channels, without having to manage multiple platforms, learn different tools for different channels, or having to continually switch between applications.

Easy and Scalable

The Interaction Center has been designed to simplify communication on multiple channels, so it is a tool suitable for all, and scalable.

From a contact center for a small activity, even with a single agent, to complex configurations for large companies, with multiple support teams and geographically distributed operating sites.

Get the best, thanks to an intuitive and effective tool, dedicated to better supporting your customers for their maximum satisfaction. Do not waste energy and resources on managing multiple and complicated tools.

AI & Automation

Enhance customer experience and operational efficiency by combining DataKnowl with V-Agent or V-Voice.

Thanks to the artificial intelligence of V-Agent and V-Voice assistants, and to the high-quality conversational experience, you can automate simple and common interactions, transferring interactions to active agents when needed.

Let your agents take care of the more complex requests, while the V-Agent will handles the common requests. Optimize and extend your workforce for the best customer experience.

IVR and Conversation IVR

Make any type of Interactive Voice Response (IVR). With DataKnowl it is possible to easily create and manage IVR, even with text-to-speech technology, available for more than 50 languages.

Also use the V-Agent or V-Voice to create an advanced conversational experience. Thanks to these virtual agents and their artificial intelligence technology, it is possible to interact in a conversational way, with an experience very close to the human one.

Through the API, it is easy to integrate DataKnowl's IVR solutions with other third-party software components, your management software, and other platforms.

All channels you need. Futures included.

DataKnowl lets you manage traditional channels as well as the emerging mediums of conversation.

We have a long history of focusing on emerging market trends and ensure that the innovation reaches you, allowing you to be one step ahead of your competitors.

We are currently integrating Amazon Alexa, Google Home Assistants, among the various new technologies and are planning to include the others soon.

Manage your contacts

Thanks to included contact-oriented CRM, you can manage your contacts with easy, and track all interactions associated to a user or company.

Already have a CRM in place ? No problem. Thanks to integrations, DataKnowl and your CRM will talk each other and everything will be in sync.

Integrated with all DataKnowl Services

Choosing DataKnowl means having a whole platform at your disposal, not just individual services.

DataKnowl is a set of solutions for managing communications with your customers on multiple channels, tracking requests for maximum efficiency and quality and improving the customer experience.

All in one platform. Not tens of services to manage, understand, configure, and integrate, with all the difficulties and costs that ensue. A single platform, integrated and easy to use. Optimize costs. Optimize the customer experience.

Self-Service integration

Thanks to integration with V-Agent and V-Voice, your agents can rely on additional power. Provide self-service customer care and let your agents manage more complex cases. Take care of your customer 24 hours a day, 365 days of the year.

Agent Collaboration

DataKnowl Agent can rely on a unified communication collaborating system to talk and collaborate on providing the best customer service via Internet calls, video calls, and more.

Integrations

DataKnowl can be integrated with the software you prefer and already use. Want to use the CRM that you already have in your company? No problem! See if it is already supported, or create your own integration. Want to use your Ticket System solution ? Don't worry! It is possible thanks to our integration features. We have endless possibilities to build the perfect solution tailored to suit your needs.

Powerful Analytics and Reporting

Collect, aggregate and analyze data over time. DataKnowl analytics
will provide you with actionable insights to improve your customer service.

Customer Portal and Knowledge Base

DataKnowl Portal is the enabler of effective self-service customer service.

Your users will be able to find answers to questions, thanks to Knowledge Base with Natural Language Processing features, manage tickets in their private area, and access your custom embedded applications.

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